Conflict resolution in social work (SR20-19)

Theoretical understanding of peaceful conflict resolution and application of mediation in certain areas of social work.

Understanding the positive aspects of conflict; understanding the role of mediators in conflicts; identifying the main preconditions for a peaceful resolution of the conflict; theoretical and practical understanding of nonviolent communication; understanding the key features of mediation; understanding the specific features of mediation; application of mediation in certain areas of social work.

Subject content, working method
Theoretical understandings and types of conflict
Mediation models
Conflict resolution with the help of a third party
Assertiveness as a factor in peaceful conflict resolution
Conflict styles - a factor in peaceful conflict resolution
Nonviolent communication as a factor in peaceful conflict resolution
The concept of mediation
Basic principles of mediation
Stages of the mediation process
Mediation skills
Abilities and skills of mediators
The development of mediation in the world and in our country
Legal basis for mediation
Areas of mediation in social work
Sensitization for mediation

1. Peurača. B. Teršelić, V. (2004). Medijacija: posredovanje u sukobima za uporne, Osijek: Centar za mir, nenasilje i ljudska prava;

   (Original)

2. Džamonja Ignjatović, T. Žegarac, N. (2006), Medijacija – koncepti i konteksti, Beograd: Centar za primenjenu psihologiju.

   (Original)

3. Kruk, E. (1997.) Mediation and conflict resolution in social work and the human services: Issues, debates, and trends. U: Kruk, E. (ur.) Mediation and conflict resolution in social work and the human services. Chicago: Nelson-Hall, Inc., 1-19;

   (Original)

4. Rosenberg B. M. (2006). Nenasilna komunikacija – Jezik života. Osijek: Centar za mir, nenasilje i ljudska prava.

   (Original)

lectures, presentations, interactive teaching, group work, discussions, role-playing